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Frequently Asked Questions

What is your shipping Policy?

FOR PRINTS 

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order TypeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10 AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

How much does shipping cost?

The shipping price is calculated based on weight coefficient of each item. 

When will I receive my order?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

Can I ship to CANADA / INTERNATIONAL / APO / FPO addresses?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

What is your Policy on Returns / Exchanges / Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the order returned to us and would provide a return shipping label, so please do not destroy or alter the product in any way after its arrival. We will not refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us. There’s a 15% restocking fee that is applied for any order canceled or exchanged.  

Can I cancel my order? 

Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order. 

How long does it take to process a refund? 

Processing a refund can take up to 7-10 business days. 

How do I return my package? 

For a refund or replacement, please contact us here.

Who to contact? 

You can reach out at any time by sending us a message here.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

ARE ALTERNATIVE SIZES AVAILABLE THAN WHAT I SEE ON YOUR WEBSITE?

This is very possible, so please contact us at homeandbeyondstudio.com, and let us know what photograph you are interested in and what size you are looking for.  

DO YOU WORK WITH DESIGNERS?

Yes. Please email us at homeandbeyondstudio.com so that we can set up a call to discuss your needs.

WHAT TYPE OF PHOTOGRAPHY EQUIPMENT DO YOU USE?

Thomas has used CANON® camera bodies for over twenty years.  The first were film cameras, and later Thomas transitioned to several of the CANON® 5D digital series camera bodies.  At present, Thomas is using CANON® R series cameras along with a mix of the new CANON® RF mount lenses as well as older CANON® EF lenses.  

ARE THE PHOTOS READY TO FRAME?

Yes, there are many options available:

  1. You can order just the photo and mount/frame it yourself.  To do so, choose "photo paper" or "fine art paper" in the "medium" drop-down menu, and in the "style" drop-down menu choose "just the print".  Borderless and bordered photos are available depending on the type of paper you choose.
  2. You can have the photo mounted and/or framed by us.  To do so, choose "photo paper" or "fine art paper" in the "medium" drop-down menu, and then choose the mounting and/or framing option you want in the "style" drop-down menu.
  3. You can have the photo applied to a metal backing by us.  To do so, choose "metal print (glossy)" or "metal print (matte)" in the "medium" drop-down menu.  The metal print can be ordered ready to hang by choosing a mounting option under the "style" drop-down menu.  Customizable framing and mounting options are also available in the "style" drop-down menu.  Please note that the "metal print (matte)" option provides metallic highlights in the photo.
  4. You can have the photo applied to an acrylic backing (1/8" in thickness) by us.  To do so, choose "acrylic" in the "medium" drop-down menu, then choose a mounting option under the "style" drop-down menu.
  5. You can have the photo applied to canvas.  To do so, choose "canvas" in the "medium" drop-down menu, then choose canvas and finishing options in the "style" drop-down menu.

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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